Operations Manager Description


An operations manager is key part of a management team and oversees Customer Services, Credit Check, Pre-Collection and Collection units and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

Job Description

    • Provide inspired leadership for the organization.
    • Make important policy, planning, and strategy decisions.
    • Develop, implement and review operational policies and procedures.
    • Assist HR with recruiting when necessary.
    • Train and develop training and educational standards and materials for ongoing staff development
    • Actively identify fraud indicators and develop fraud prevention tools and/or resources
    • Help promote a company culture that encourages top performance and high morale.
    • Oversee budgeting, reporting, planning, and auditing.
    • Work with senior stakeholders.
    • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
    • Work with the board of directors to determine values and mission, and plan for short and long-term goals.
    • Identify and address problems and opportunities for the company.
    • Build alliances and partnerships with other organizations.
    • Support worker communication with the management team.


    • 50% Operations
    • 20% Management
    • 15% Fraud Prevention
    • 10% Training
    • 05% Company Values & Culture

Skills & Qualification

    • Bachelor’s degree in operations management, business administration, management, finances, economics or related fields
    • Experience in fintech
    • Experience in management, operations, and leadership.
    • Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
    • Ability to build consensus and relationships among managers, partners, and employees.
    • Excellent communication skills.
    • Solid understanding of financial management.
    • Leadership.
    • Understanding of policy, planning, and strategy.
    • Ability to develop, implement and review policies and procedures.
    • Ability to oversee budgeting, reporting, planning, and auditing.
    • Ability to address problems and opportunities for the company.