An operations manager is key part of a management team and oversees Customer Services, Credit Check, Pre-Collection and Collection units and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Train and develop training and educational standards and materials for ongoing staff development
- Actively identify fraud indicators and develop fraud prevention tools and/or resources
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- 50% Operations
- 20% Management
- 15% Fraud Prevention
- 10% Training
- 05% Company Values & Culture
Skills & Qualification
- Bachelor’s degree in operations management, business administration, management, finances, economics or related fields
- Experience in fintech
- Experience in management, operations, and leadership.
- Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.
- Solid understanding of financial management.
- Understanding of policy, planning, and strategy.
- Ability to develop, implement and review policies and procedures.
- Ability to oversee budgeting, reporting, planning, and auditing.
- Ability to address problems and opportunities for the company.